The Products
Our products
Product images on our website are for visual purposes only. Although every effort has been made to display colors accurately, we cannot guarantee that your computer’s color display accurately reflects the colors of the product. Your product may have slight color differences with these images.
About product inventory
If the item you ordered is out of stock, we will notify you as soon as possible and we will not process your order.
Note:
If the item you need shows out of stock, the product may be in the process of production or temporarily stopped. For details, please contact customer service to obtain the latest product production status.
Payment
You must pay using the payment methods provided on this website. If there is a problem during the payment period, please contact customer service.
Price
Commodity price changes
The price of our products may change from time to time, but price changes will not affect any orders we have confirmed by shipping confirmation.
Settlement price
The price of the product does not include any applicable fulfillment fees.
Return and Refund Policy
Cancel an order
If you are a consumer and the goods you purchase on this website are ready for shipment or in stock, if you change your mind or decide for any other reason that you do not wish to purchase an item, you may notify us to cancel the order and stop shipping and we will refund you.
Non-item quality refundsreturns
If the item has already been delivered to you or has been signed for, if you change your mind or decide for any other reason (non-quality issues) that you do not want to purchase a product, all costs incurred in returning the item will be borne by the customer. Please contact customer service for details.
Refundsreturns due to product quality
If the products purchased on this website have quality problems or cannot be installed and used normally, please contact customer service to deal with this problem. Customers are not responsible for all costs incurred in returning and reshipping the goods.
Shipping policy
About shipping costs
Shipping costs are calculated based on product weight, dimensions, and shipping distance.
How long does delivery take?
5 – 7 business days. (Note: The delivery time of pre-sale products is subject to the arrival time.)
Can I change the shipping address of my package after it has been shipped?
Unfortunately, we cannot change the shipment once the product is in transit, but you can cancel your order within 60 minutes and reorder with accurate details.
Where does – SAA – ship to ?
This website delivers products according to the delivery address specified by the user.
I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.
Note:
- If the buyer cancels the order more than 1 hour after the order is placed, the buyer must bear any return shipping costs that may apply.
- If the customer provides the wrong address, resulting in the loss or irretrievability of the package, the customer shall bear the loss. SAAwill not replace orders or issue refunds.
- If you find that the package is damaged in transit, if possible, please refuse express delivery and contact our customer service.
What do I need to do when I received a different product than what I ordered?
Please contact customer support at [email protected]